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Travel advice
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Travel information |
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Luggage allowance- Due to space constraints, guests are recommended to only take on board hand luggage containing the requirements for their journey. A total of 40kg of checked-in luggage per guest is allowed (2 items not exceeding 20kg each and 180 linear centimetres). Note: checked-in luggage cannot be accessed during the journey.
Cabin luggage is limited to the following amounts:
- Gold Kangaroo Service:
1 suitcase not exceeding 20kg, garment bag, cabin bag, briefcase
- Red Kangaroo Sleeper Cabin:
garment bag, cabin bag, briefcase
- Red Kangaroo Daynighter Seat:
cabin bag (similar to international flight luggage restrictions)
Certain items are prohibited from being carried in your luggage at all. Valuables including your passport, medicine, fragile or perishable items must be carried on board as cabin baggage. An additional fee may apply to excess luggage. Check the Conditions for full luggage details.
What to pack- Gold kangaroo service:
- Smart casual attire is the dress code
- Hair dryers are available on the Indian Pacific and The Ghan (small deposit required)
- VISA, Mastercard and Bankcard only are accepted on the trains. No EFTPOS facilities available. Travellers Cheques are not accepted.
- Pack a good book.
- A jumper is recommended for the evenings as the air-conditioning can be cool.
What to pack for travel in Red Kangaroo Service?
- Neat casual attire is required
- A jumper is recommended for the evenings as the air-conditioning can be cool.
- Bring your own rug and pillow. Towels and soap are provided on the Indian Pacific and The Ghan (shower facilities not available on The Overland).
- Hair dryers are available on the Indian Pacific and The Ghan (small deposit required)
- VISA, Mastercard and Bankcard only are accepted on the trains. No EFTPOS facilities available. Travellers Cheques are not accepted.
It is recommended that guests pack a hat, sunscreen and comfortable walking shoes for off-train touring. Sensible shoes are also recommended for onboard the trains for walking between carriages.
It is recommended to guests who bring electronic devices (eg. Laptop computer) to also pack a surge arrestor.
- Arriving at the station
- Guests are required to be at the departure station at least one hour before the scheduled train departure time.
Guests with no luggage to be check-in can proceed straight to the platform. Your ticket will be checked against a guest manifest before boarding the train. Guests who need to collect their ticket or with luggage to check-in will need to visit the ticket counter. A luggage receipt will be issued which is needed to collect your luggage at your destination.
- On board the train
- Once you have settled into your cabin or seat it's time to explore.
In Gold Kangaroo Service, the carriage attendant will stop by your cabin to make sure you are comfortable. Your attendant will explain how to use the cabin facilities and answer your questions. If there are two meal sittings, you will be given the option of which you would prefer to attend. Take in the colours of Australia at the Sunset Dinner or feast on a million stars at the Moonlight Dinner. While at dinner, your cabin will be converted into a cosy bedroom. Then, while you enjoy a cooked breakfast the following morning, your bed will be put away. There's not a meal to cook, a dish to wash or a bed to make.
In either level of service, the lounge is the centre of activity. Relax over a drink. Meet new friends from all corners of the world. The choice is yours.
- Travel tips
- Only Visa, Mastercard and Bankcard are accepted on board the trains. Guests are advised to bring cash for the journey to buy drinks, snacks etc. if they do not hold any of these cards. Travellers Cheques are not accepted and EFTPOS is not available.
Toiletry kits are provided to Gold Kangaroo Service guests. It is recommended to bring personal items such as shampoo as this is not provided in the kits.
Gold Kangaroo Twin Cabins feature upper and lower bunks. The top bunk is access via a fold-down ladder.
Red Kangaroo Service guests are provided soap and towels on The Ghan and Indian Pacific only. Guests need to supply their own toiletries.
Red Kangaroo Service guests are advised to bring their own rug and pillow as these are not supplied on the trains.
Sensible shoes must be worn at all times on board the trains.
Smoking is permitted in the Gold Kangaroo Lounge and in a smoking compartment adjacent to the Daynighter Seat section of the train for Red Kangaroo Service guests.
- Meals
- Each class has its own dining arrangements.
- Gold Kangaroo Service passengers get linen service at two sittings in the formal dining car... the menu typically offers Australian dishes, such as chicken breast with Kakadu plums and Kangaroo fillets with bush tomato chutney... while coffee, tea and drinks are available all day in the lounge bar.
- Red Kangaroo Service passengers are able to buy meals all day in a separate restaurant car
- Red Kangaroo Daynighter passengers may purchase meals and snack foods from the buffet car.
- Travellers into Australia
- With the exception of citizens of Australia and New Zealand, visitors to Australia will require a passport valid for 6 months after your scheduled return and a valid visa issued by their Australian Embassy... For detailed visa information and details on entry to Australia by Electronic Travel Authority (ETA) see visas and passports & information.
Special needs- Conductors are on duty at all times during the trip for your security. They are trained in First Aid and have access to oxygen in emergencies.
Money on board- On board the train, all prices are in Australian Dollars... Travelers cheques are also accepted, as well as major credit cards (Visa, Mastercard, American Express, Diners Club, and JCB)... Personal cheques can not be accepted.
Ticketing and payment- For travel more than 60 days from date of booking, full payment is required within 30 days of booking. For travel less than 60 days but greater than 7 days from date of booking, payment deadline calculated by halving the number of days from date of travel. For travel less than 7 days from the date of booking, full payment is required within 24 hours.
For bookings made via the Internet payment is required at time of booking.
Cancellations and amendments- The following schedule of fees (per person and/ or per vehicle) will be levied in respect of cancellation of normal fares:
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| More than 30 days before departure |
10% of total fare - minimum $30 |
| 7-29 days before departure |
20% of total fare |
| Less than 7 days before departure |
50% of total fare |
| After the departure date/time |
No refund |
No refunds for tickets of a cash value of $30 or less.
Travel insurance- Holidays Allover strongly recommends you insure against cancellation, loss of deposits, cancellation fees, baggage and medical expenses. Cover is inexpensive and we can advise you... For details on travel insurance and charges, see Travel Insurance.
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